Modern collaboration environments require more than installation. They require ongoing care, optimization, and expert guidance to maintain performance across your meeting rooms and workspace technology.
RoomReady offers Structured Support Packages with defined SLAs for organizations that require comprehensive coverage. In addition, we provide Flexible AV Service options to complement internal IT teams and evolving support needs.
Whether you require scheduled maintenance, occasional troubleshooting, or a bank of service dollars, our team is ready to support your environment.
On-Demand AV Support & Break-Fix
When issues arise, experienced AV Service matters.
RoomReady provides responsive troubleshooting services for collaboration systems across Microsoft Teams Rooms, Zoom Rooms, Webex Rooms, and Google Meet environments.
Our team can assist with:
- Remote diagnostics and troubleshooting
- On-site technical support
- System reconfiguration
- Hardware replacement coordination
- Minor system modifications
These services can supplement internal IT resources or address specific room-level challenges as they occur.
Preventative Maintenance Visit
Your AV systems support critical communication across your organization. Our Preventative Maintenance Visits (PMVs) take a proactive approach to maintaining that reliability through scheduled, structured system care.
During a PMV visit, a certified RoomReady technician will:
- Inspect, clean, and calibrate AV equipment
- Test audio, video, and conferencing performance
- Verify control system functionality
- Inspect cable connections and hardware integrity
- Optimize display and camera performance
- Conduct system validation test calls
- Provide documentation with findings and recommendations
Regular preventative maintenance helps reduce unexpected downtime, extend equipment lifespan, and ensure consistent meeting quality across your collaboration spaces
Service Block
Flexible service with predictable budgeting.
Our prepaid Service Block provides a convenient way to secure AV expertise in advance and apply those service dollars throughout the year as needs arise.
With a single annual purchase order, organizations receive a bank of service dollars that can be used for a range of support activities, including:
- Remote troubleshooting and diagnostics
- On-site technical support
- Minor system updates or programming changes
- Small equipment moves or adjustments
- Planned event AV support (with advance scheduling)
- Product purchases and coordination
Service Blocks offer transparent usage tracking and flexible scheduling based on availability, making them a practical option for organizations seeking streamlined procurement and scalable AV Service.
Remote Monitoring & Management
Whether you’re managing 10 meeting spaces or 1,000, we partner with leading Remote Monitoring & Management (RMM) platforms to provide visibility across every room to help enterprises reduce blind spots and use data to make better decisions. By integrating insights from multi-vendor Unified Communications (UC) and IoT devices, we deliver the collaboration intelligence that connects people, spaces, and audio visual technologies, resulting in great user experiences and measurable ROI.
With continuous remote monitoring in place, that translates into:
- Proactive maintenance that prevents disruptions
- Less downtime across every room
- Faster remote resolution, fewer tickets
- Estate-wide visibility across all vendors
- Smarter decisions from real usage data
- Consistent experience in every space
Put simply, Remote Monitoring & Maintenance keeps every room healthy and proactively maintained, so issues get solved before your people ever notice them.
Interested in learning how RoomReady can support your video meeting spaces?
Contact us today to get started.