Flexible Audio Visual Solutions for an Indiana County Government
An Indiana county government, needing to maintain essential operations during COVID-19, worked with CBTS and RoomReady to implement remote meeting technology built on the Cisco Webex platform.
To maintain critical operations, RoomReady developed audio-visual solutions to:
- Deploy Cisco Webex technology to enable remote and hybrid meetings.
- Equip various county buildings, including courts and detention centers, with new AV hardware.
- Utilize mobile carts and Cisco Room Kits for flexible and high-quality collaboration.
- Provide training to county employees for seamless adoption of the new technology.
SERVICES PROVIDED
Remote Meeting Solutions
Cisco Webex Integration
User Training and Onboarding
The Goal
A Northeastern Indiana county government needed to implement remote meeting technology to continue essential operations when in-person restrictions threatened to bring functions to a halt. They sought an expert implementation partner who knew Cisco technology inside and out and could ensure an optimal Webex experience across their existing spaces.
Early in the COVID-19 pandemic, the county government faced critical challenges:
- Operational Halt: In-person restrictions threatened to bring government operations to a grinding halt as City Council and other agencies could no longer meet.
- Justice System Disruption: The county court system hit a snag, as inmates were unable to attend hearings in person, causing potential delays.
- Diverse Technology Needs: A solution had to be deployed across a wide variety of public spaces, including justice buildings, community corrections, and detention centers.
The IT director’s goal was clear: re-establish meaningful, face-to-face interactions to ensure the continuity of the county’s operations.
The Solution
RoomReady, in partnership with IT consulting firm CBTS, delivered a customized solution focused on a three-phase build-out across multiple county facilities.
- Strategic Planning: The team began by meeting with county officials and CBTS to determine the county’s pain points, immediate needs, and future wants before laying groundwork for the project.
- Tailored Technology Rollout: They leveraged solutions geared for each unique space, deploying mobile carts with displays, new 55″ displays, and Cisco Room Kits with built-in tracking cameras, microphones, and speakers.
- Comprehensive User Training: RoomReady worked closely with the IT director to provide the necessary tools for training and to simplify the onboarding process, helping to smooth out technology adoption among employees.
The Results
The partnership and technology deployment produced exceptional outcomes for the county:
- Continuity of Operations: The new AV solutions allowed for seamless face-to-face interaction, no matter where participants were located.
- Justice System Functionality: Installing video endpoints in the judge’s chambers and the county jail allowed for hearings to continue with minimal delay.
- Smoother User Adoption: RoomReady’s involvement in simplifying onboarding and training helped remove complexities and promote room adoption for county employees.
The successful project demonstrated how valuable the partnership between RoomReady and CBTS is, giving the firm more confidence to pursue similar projects in the future.
Project Highlights
- Solutions Across Four Facilities: Technology was installed across the Superior Court, justice buildings, community corrections, and detention centers.
- Assisted Employee Onboarding: Provided assistance and tools for the training and onboarding of county employees.
- Facilitated Virtual Interactions: Enabled face-to-face virtual meetings, which kept critical government functions operating.
What CBTS Says
“We have a relationship with Cisco, but we needed a partner that knew the Cisco technology inside and out to ensure an optimal Webex experience in the county’s existing spaces. RoomReady’s understanding of the technology, and how to implement it across multiple county buildings, made them the right choice for such a pressing challenge.”
– Tom Ross, Client Consultant Manager, CBTS