People always ask me what makes a great integration partner. What’s funny is that my response often surprises them. Why you ask? Because I don’t talk about room design or even installation, but the ongoing customer relationship once the room is up and running.
Don’t get me wrong, at RoomReady we’re designing and installing solutions that make things simple and consistent while also minimizing downtime. That will always be our goal. But providing ongoing customer support to ensure the success of meeting spaces is equally, if not more, important.
Why the focus on support? Because, at the end of the day, your room should work like the first time every time. And a strong support partner can help get you there by handling incident tickets, providing preventative maintenance, and even exploring the root cause to make recommendations to correct the problems long-term.
Maybe you’ve never considered room support in the past. Or maybe you’ve intentionally let your support agreement lapse since offices sat empty for the past 18 months. No matter your situation, now is the time to look for a support partner who can keep your rooms working well for you.