Agile AV Solutions for a Global Electronics Manufacturing Partner
A global electronics manufacturer partnered with RoomReady to quickly update conference rooms and training spaces across North America.
RoomReady provided AV solutions that were specifically implemented to:
- Quickly deploy AV systems, including a one-week installation for a primary conference room.
- Integrate new Webex solutions with the company’s existing Cisco phone system.
- Provide adaptable solutions for various spaces, including a 50-person training room and a divisible meeting space.
- Offer long-term support to ensure all systems operate like the first time, everytime.
SERVICES PROVIDED
AV Installation and Upgrades
Video Conferencing Solutions
AV Integration
AV Support
The Challenge
A newly hired Sr. IT Manager observed the following struggles with a local integrator:
- Slow Deployments: The previous vendor monopolized a single room for “weeks on end,” causing significant project delays and frustration.
- Lack of IT Control: The existing process did not allow the IT team to have sufficient control over the timeline and execution of AV projects.
- Inflexible Solutions: The company needed a partner who could adapt to unique physical spaces, like a curved conference room , and accommodate last-minute changes to room functionality.
The IT Manager’s goal was clear: find a partner who could deliver on promises of speed, simplicity, and reliability.
The Solution
RoomReady delivered a customized solution focused on demonstrating speed, flexibility, and long-term value:
- Rapid, Flexible Installations: RoomReady successfully delivered the primary conference room installation in just one week as promised, even while adapting the setup on-site to fit the room’s curved shape. RoomReady also responded to a last-minute change for another room, quickly adjusting its audio to allow for Q&A functionality before the next scheduled panel.
- Multi-Platform Video Conferencing: The RoomReady team enabled the company to expand beyond its traditional use of Skype by installing Webex video conferencing solutions with Cisco endpoints. They also created a clear path to enable Bring Your Own Meeting (BYOM) capabilities for Microsoft Teams and Zoom.
- Integration with Existing Systems: To enhance a large training room, RoomReady adapted a standard solution to integrate with the building’s existing Cisco phone system, microphones, and ceiling speakers.
- Superior Ongoing Support: RoomReady provides a highly responsive support experience, with an average response time of less than an hour and a 98.3% resolution satisfaction score, leading to a four-year renewal of their support agreement.
The Results
RoomReady’s fast and efficient approach produced exceptional outcomes:
- Increased IT Control: The new partnership gave the IT team the control over AV projects they had been lacking with previous integrators.
- Proven Speed and Flexibility: RoomReady successfully delivered a complex installation in just one week and adapted to last-minute project changes seamlessly, proving their agility.
- Executive Confidence and Expansion: The high quality of RoomReady’s work caught the eye of executives, leading to additional projects and even prompting an out-of-cycle budget request to upgrade another facility.
This success led to RoomReady solutions being deployed in multiple locations across the company’s North American offices, including a training room in Oregon and a divisible space in New York.
Key Metrics
- Multi-Platform Interoperability: Fully interoperable rooms for Zoom, Webex, and Microsoft Teams.
- Rapid Support Response: A team that responds to support requests, on average, within an hour.
- 98.3% Support Satisfaction: An average support satisfaction score of 98.3% from users.
What the Global Electronics Manufacturer Says
“On the occasion we have a problem, RoomReady is quick to respond and lets us know how they’ll go about fixing it, and how long it will take. I really appreciate that level of transparency.”
– Sr. IT Manager