Need to contact Support?
Call 309.451.4479 or support@roomready.com or Submit Contact Form
Why RoomReady Support
Simply put, we’re committed to ensuring meeting technology works well the first day it’s installed and every day you use it. We work by your side, viewing an installation not as the end of our relationship, but just the start.
Our support package options can be tailored to fit any system, regardless of size. From small presentation-only huddle rooms to large divisible training rooms, we’ll make sure everything is working as expected. And, always keeping it simple.
Support Takeover
At RoomReady we can takeover AV support on existing conference rooms – even if we did not install them! We simply audit your rooms, document the solutions, and support you the way you need. Our simple 3-step process builds the foundation for efficient and reliable support.
We Deliver
Timely communication.
When help is needed, we are ready and waiting. Our support team provides quick, effective communication to ensure issues are resolved, via email, video or phone.
Personalized service.
We assign a dedicated support team to each account to more quickly diagnose and resolve problems as they arise.
Consistent value.
We strive to simplify meeting rooms to enable a better user experience. We’re here to help, whether that’s firmware changes, security issues or any other concerns.
Support Offerings
Basic: Remote Support
RoomReady Basic support contracts include remote support troubleshooting. Our remote technicians and engineers will be equipped with documentation about your existing install to help you resolve your issues quickly and efficiently. Remote support sessions will typically involve a technical person on-site from your company to enable the remote technician access to equipment and/or software via remote support session.
What you can expect with Basic
| Incident Management | M-F 8a-5p CST |
| Remote Response Time | 2 Business Hours |
| On-Site Support | Billed Hourly |
| On-Site Response Time | 3 Business Days or Less |
| Phone & Email Support | Included |
| Manufacturer Software Updates Management | Once Annually (Remote) |
| UC Platform Case Management | Billed Hourly |
| Customer Support Review | Once Annually (Remote) |
Basic Plus: Remote Support + On-Site
RoomReady Basic Plus support contracts include remote support troubleshooting and on-site support technicians can be deployed by RoomReady if equipment needs to be replaced or the on-site contact is unable to help with the remote session. Our remote technicians and engineers will be equipped with documentation about your existing install to help you resolve your issues quickly and efficiently. Remote support sessions will typically involve a technical person on-site from your company to enable the remote technician access to equipment and/or software via a remote support session.
What you can expect with Basic Plus
| Incident Management | M-F 8a-5p CST |
| Remote Response Time | 2 Business Hours |
| On-Site Support | Included |
| On-Site Response Time | 3 Business Days or Less |
| Phone & Email Support | Included |
| Manufacturer Software Updates Management | Once Annually (Remote) |
| UC Platform Case Management | Billed Hourly |
| Customer Support Review | Once Annually (Remote) |
Premium: Embedded Support
RoomReady Embedded Support is our most comprehensive Support Offering that is tailored to meet the needs of an individual end user. With Embedded Support, a dedicated support team works on-site full time, and will handle all the AV Support for a specific end-user. The team monitors collaboration solutions, performs regular maintenance, schedules firmware updates and are always on site to address any issues that may arise.
What you can expect with Premium
Interested in learning how RoomReady can support your video meeting spaces?
Contact us today to get started.