Need to contact Support?
Call 309.451.4479 or support@roomready.com or Submit Contact Form
Why RoomReady Support
Simply put, we’re committed to ensuring meeting technology works well the first day it’s installed and every day you use it. We work by your side, viewing an installation not as the end of our relationship, but just the start.
Our support package options can be tailored to fit any system, regardless of size. From small presentation-only huddle rooms to large divisible training rooms, we’ll make sure everything is working as expected. And, always keeping it simple.
Support Takeover
At RoomReady we can takeover AV support on existing conference rooms – even if we did not install them! We simply audit your rooms, document the solutions, and support you the way you need. Our simple 3-step process builds the foundation for efficient and reliable support.
We Deliver
Timely communication.
When help is needed, we are ready and waiting. Our support team provides quick, effective communication to ensure issues are resolved, via email, video or phone.
Personalized service.
We assign a dedicated support team to each account to more quickly diagnose and resolve problems as they arise.
Consistent value.
We strive to simplify meeting rooms to enable a better user experience. We’re here to help, whether that’s firmware changes, security issues or any other concerns.
Support Offerings
Essential Support
RoomReady Essential Support includes remote support troubleshooting. Our remote technicians and engineers are equipped with documentation about your AV Solution to help you resolve your issues quickly and efficiently. Remote support sessions will typically involve a technical person on-site from your company to enable the remote technician access to equipment and/or software via remote support session.
What you can expect with Essential Support
| Support Desk Hours | M-F 8a-5p CST |
| Incident Ticket Management | 2 Business Hours |
| Phone & Email Support | Billed Hourly |
| Remote Response Time | 3 Business Days or Less |
| Support Dashboard Review | Included |
| Onsite Dispatch | Once Annually (Remote) |
Enhanced Support
RoomReady Enhanced Support means you’re prepared for those moments when remote troubleshooting isn’t enough. Instead of waiting for purchase orders or additional approvals, we can dispatch a qualified technician to your location without delays. This ensures your systems stay up and running with minimal disruption.
Our on-site technicians are equipped to handle everything from complex break/fix issues to hardware replacements and RMA facilitation. They can also support prescheduled events and perform system health checks to keep your environment operating at its best. By choosing Enhanced, you’re allocating resources upfront to cover these critical on-site needs, giving you peace of mind and a faster path to resolution.
What you can expect with Enhanced Support
| Support Desk Hours | M-F 8a-5p CST |
| Incident Ticket Management | Unlimited |
| Phone & Email Support | Unlimited |
| Remote Response Time | 2 Business Hours |
| On-Site Support | Included |
| On-Site Response Dispatch | 3 Business Days or Less |
| Support Dashboard Review | Annual PDF Report |
Elite Support
RoomReady Elite Support is our most comprehensive Support Offering that is tailored to meet your needs. With Elite Support, a dedicated support team works on-site full time to manage and support your AV systems. From event run-of-show testing to final even support, we ensure the successful use and performance of your AV systems. The team monitors collaboration solutions, performs regular maintenance, schedules firmware updates and are always on site to address any issues that may arise.
What you can expect with Elite Support
| Support Personnel Hours | M-F 8a-5p Local Time |
| Incident Ticket Management | Included |
| On-Site Support | Included |
| On-Site Response Time | Same Day |
| Phone & Email Support | Unlimited |
| Support Dashboard Review | Quarterly |
Interested in learning how RoomReady can support your video meeting spaces?
Contact us today to get started.