Northeastern US Bank
A major northeastern bank, seeking a consistent and reliable meeting experience for its 18,000 employees, engaged RoomReady to execute a complete AV system design and technology standardization project.
RoomReady delivered the following in order to produce a comprehensive AV solution to the end user:
- A comprehensive audit of 350 meeting rooms to identify all existing technology and safety concerns.
- Standardize firmware and simplify the user experience by removing unnecessary equipment.
- Establish a dedicated support team with both on-site and remote technicians.
- Create a reliable and scalable model that saved the bank over $2 million in future construction costs.
SERVICE PROVIDED
AV Audits & Consulting
AV Integration & Standardization
Custom Room Design & Simplification
On-Site & Remote AV Support
Ongoing AV Services & Maintenance
The Goal
When a financial institution headquartered in the Northeastern United States decided it was time to update its under-functioning meeting rooms, it wanted just that: simple meeting room experiences.
The bank faced many challenges related to its audiovisual setup:
- Inconsistent Meeting Room Experiences: The existing setup was too complex for internal team members to operate without significant training.
- Scalability: With over 1,100 branches in 15 states, this bank was looking for streamlined communication that could scale with them.
- Ongoing Support: This bank was searching for an integrator that would respond to service requests promptly and deliver consistent, quality results.
The Solution
This bank found a technology partner in RoomReady, which has the unique philosophy that simple meeting spaces are better and that speed is king when it comes to installing and responding to service requests. Further, RoomReady strives to be more than a vendor, but a trusted partner that delivers exactly what an organization needs.
RoomReady earned the bank’s business by pitching a multi-tiered approach to updating its meeting spaces. The AV integrator started by completing a comprehensive audit of every video collaboration room in the company – 350 rooms across 44 buildings in 38 cities in 16 states. RoomReady’s large network of geo-dispersed employees reduced travel expenses while still allowing the integrator to deliver a quality evaluation.
During its audit, RoomReady determined many of the bank’s collaboration spaces were over-engineered with extraneous equipment. And, they found a safety concern as some projectors had been improperly installed. It found a common issue that occurs in large organizations with multiple meeting rooms – undocumented technology changes. RoomReady discovered 50 rooms that the bank was unaware were video-enabled and, in doing so, provided an updated technology inventory. They then used the data from the final audit report to develop a prioritization matrix, showing the bank which spaces should be upgraded first.
The Result
RoomReady set up a new dedicated support team to ensure the bank would never have to wait days or weeks for a technician. It deployed a team of seven embedded technicians: three to the bank’s highest areas of need in Johnston, RI; Stamford, CT; and Boston, MA; three working remotely to assist in virtual resolutions and scheduling service calls; and one in New York City with easy access to branches in the Northeast and an airport for travel to more remote locations.
Despite the intensive room audit and the additional 50 spaces not included in the original RFP, RoomReady completed the project from selection to full operations in just two months – ahead of schedule and under budget.
Key Metrics
RoomReady successfully re-engineered the bank’s entire meeting room inventory with simplicity in mind. Client successes include:
- Updated 108 codecs across 12 buildings
- Client’s ticket response time dropped to 15 minutes
- Ensured $2,000,000 in cost savings for the client
- Turnaround time of 2 months from audit to installation