Northeastern US Bank

There is something to be said about simplicity. When a financial institution headquartered in the Northeastern United States decided to update its under-functioning meeting rooms, it wanted just that: simple meeting room experiences. The bank, employing more than 18,000 tellers, loan officers, corporate support professionals, and customer service representatives, was also looking for consistent meeting room experiences, free from the complexities of its previous room setup.

Part of the challenge the company faced was using at least three different vendors for AV room installations, which led to inconsistent results. The financial institution, operating in more than 15 states with over 1,100 branches, began searching for an AV integrator that would respond to service requests promptly and deliver consistent, quality results every time.

It found that technology partner in RoomReady, whose unique philosophy is that simple meeting spaces are better and speed is vital for installation and service. RoomReady strives to be more than a vendor—a trusted partner delivering exactly what an organization needs.

RoomReady earned the bank’s business by proposing a multi-tiered approach to updating its meeting spaces. The AV integrator started with a comprehensive audit of every video collaboration room—350 rooms across 44 buildings in 38 cities in 16 states. RoomReady’s large network of geo-dispersed employees reduced travel expenses while still delivering high-quality evaluations.

During its audit, RoomReady found that many of the bank’s collaboration spaces were over-engineered with unnecessary equipment and even identified safety concerns like improperly installed projectors. A common issue in large organizations with many meeting rooms—undocumented technology changes—was also discovered. RoomReady identified 50 rooms the bank was unaware were video-enabled, providing an updated technology inventory. This data helped develop a prioritization matrix, showing which spaces should be upgraded first.

RoomReady then set up a dedicated support team to ensure the bank would never have to wait days or weeks for a technician. Seven embedded technicians were deployed: three at high-need locations in Johnston, RI; Stamford, CT; and Boston, MA; three working remotely to assist with virtual resolutions and scheduling; and one in New York City with access to Northeast branches and an airport for travel to remote areas.

Even with the intensive room audit and the additional 50 spaces not included in the original RFP, RoomReady completed the project from selection to full operations in just two months—ahead of schedule and under budget.

RoomReady successfully re-engineered the bank’s entire meeting room inventory focusing on simplicity. The integrator updated 108 codecs across 12 buildings to ensure each room used the same firmware and technology. Since the installation, the average ticket response time has dropped to 15 minutes, with average resolution time at 2 hours and 22 minutes.

RoomReady streamlined technology in 53 meeting rooms, removing unnecessary equipment without losing functionality, and plans to do the same in 41 more rooms by year’s end. The new standards for room integration saved the bank more than $2 million by lowering meeting room construction costs at a single location.

Based on the success of RoomReady’s simple installations and superior support, the bank has chosen RoomReady as its sole integrator for all future room construction.

After an in-depth, multi-location audit identifying which rooms needed the most attention, RoomReady exceeded expectations by building a team of technicians capable of responding quickly and consistently to support requests. With RoomReady, every aspect of the bank’s meeting rooms—from design to in-meeting experience and support—can be summed up with one word: simple.