A large, Atlanta-based healthcare organization needed to upgrade and refresh 40 of its meeting rooms to provide a simple and consistent user experience for its employees. They sought an expert AV partner who could integrate new Cisco technology with existing hardware and create a new standard of usability.

As employees grew frustrated with the state of their meeting rooms, the healthcare organization faced critical challenges:

• Inconsistent Rooms: The company was saddled with a variety of inconsistent room types, making a uniform meeting experience impossible.
• Outdated and Faulty Equipment: The spaces suffered from antiquated equipment and improperly installed systems from previous projects.
• Poor User Experience: Employees were frustrated by complicated user interfaces, resulting in delayed starts, failed connections and constant IT intervention.
• The organization’s goal was clear: create meeting rooms that provided simplicity, ease of use, and consistency for all employees.

RoomReady, in partnership with Cumberland Group, delivered a customized solution focused on a thorough assessment and thoughtful design:

• Thorough Site Assessment: The team conducted a comprehensive meeting room assessment, which included documenting all existing equipment, identifying reusable hardware, and uncovering previous systems that had been improperly installed.
• Custom Room Design: Because the assessment revealed a lack of consistency that removed efficiencies of scale, the RoomReady team determined that each of the 40 rooms had to be individually designed with simplicity in mind.
• Tech-Agnostic Integration: RoomReady applied its tech-agnostic expertise to effectively integrate the organization’s existing non-Cisco hardware with the newly purchased Cisco solutions, helping to optimize previously under-utilized equipment.
• Phased and Safe Deployment: The project was broken into two phases, and RoomReady reworked its standard installation protocols to accommodate healthcare facility precautions during the COVID-19 pandemic, completing the first 20 rooms in just three months.

The team’s collaborative and detailed approach produced exceptional outcomes:

• Improved User Experience: Since completion, employees have noted a more consistent meeting experience that is free from previous complexities and frustration.
• Increased Employee Morale: The simplified and reliable rooms have led to an increase in employee morale and have started to positively change the perception of meetings across the organization.
• Rapid, Safe Deployment: Despite needing to adapt to COVID-19 precautions, the team safely completed the 20-room refresh project in just three months, much to the praise of the hospital’s management.

This success solidified a strong partnership that will continue through the completion of the project’s second phase.

• 20-Room Refresh: The first phase of the project was completed in just three months.