The rapid growth of virtual environments has forever changed the nature of audio visual (AV) service requests. Remote work means lots of work locations and new types of support needs.
So how can support teams adjust? At RoomReady, we take the approach of “One Remote, All Remote.” Specifically, we feel that location and circumstance shouldn’t matter when it comes to creating a consistent meeting experience. Support teams must, therefore, provide reliable customer support and ongoing care, no matter the environment – physical or virtual.
Of course, this is easier said than done with the majority of the workforce working within remote settings. Support teams must conquer challenges related to helping remote and in-office workers overcome equipment and software issues. Disparate systems and equipment must be addressed virtually until the pandemic has passed – and likely, afterward, too.
It is pretty clear that companies will continue to operate with a remote-work mentality for the foreseeable future. And, end users want to know we can support them in any working environment. To thrive in this new landscape, support professionals must make sure they are ready to face these challenges – head on.